Miss Kat has been using her CIs to enjoy the world around her. She is so into music and has had the opportunity to do some really awesome things in the last few months.
First, she went with a friend to see Imagine Dragons
Miss Kat has been using her CIs to enjoy the world around her. She is so into music and has had the opportunity to do some really awesome things in the last few months.
First, she went with a friend to see Imagine Dragons
In what can only be considered a full circle moment, I would like to announce that our family is headed back to Utah (the place we fled to find appropriate listening and spoken language services for Miss Kat so many years ago)
AND
in January I will start as a remote employee of The John Tracy Clinic!!
We believe that JTC was a linchpin in our journey to get Miss Kat talking. They were also the first place that worked to educate ME as her parent. It was where I began my journey to understand listening and spoken language, and the very first step toward my career as a Teacher of the Deaf.
I will be providing AVT, parent coaching, and parent education.
We could not be happier.
Miss Kat is headed to the dorms!!! While she has been enrolled with BYU-I for Pathways and now this fall semester online, she has made the decision to enroll full-time as a campus student. As of January 3, Miss Kat will be on her own!
She is taking her Roger Select with her and has asked for real-time captioning in her classes. She will have a doorbell with a light (so she doesn't get surprised by maintenance if her implants are off) but other than that she is headed to the dorms just like any other girl her age.
CONGRATS GIRL, YOU HAVE COME A LONG WAY!!
Miss Kat returned from Africa with amazing stories and great friends. The leader she had spent the three weeks with was getting married this weekend and all the girls wanted to attend. They set up a travel plan and are road tripping out to the wedding outside of Phoenix right now!
This summer Miss Kat has the amazing opportunity to spend 3 weeks on a humanitarian trip to Ghana. She will be working with a church group to build two new rooms for a school. The only accommodation she needed was an outlet to charge her cochlear implant batteries. English is the official language in Ghana (which helped guide her choice to which project she would participate in).
If you would like to follow her journey in Africa, check out the trip's Instagram: https://www.instagram.com/hefy.ghanacapecoast/
Miss Kat has grown and changed so much since I began this blog. We were on a very different path before she received her cochlear implants. I really couldn't imagine being where we are today. Miss Kat has become a superstar and her ability to communicate with others is miles beyond what we ever expected!
Shortly after my post about the trouble we were having with AB, our local rep contacted me. She said that they had heard about all the trouble we had with Miss Kat's upgrade and that she wanted to work with us to make sure we got what she needed and we were satisfied. She became our direct contact and the process became so much better! She kept us informed, got the paperwork sorted out, and after just a few weeks MISS KAT GOT HER PROCESSORS!
Here is a short video of what it looked like when she was activated.
Miss Kat applied for her first job today!
She did great in the interview. The manager liked her a lot and that she had a great personality and was just what they were looking for! She remarked how outgoing and friendly Miss Kat is as well.
I'm so proud of the lovely lady she is turning out to be. She is an independent, gutsy, and all-around AWESOME young woman who just happens to be deaf.
There have been very few occasions where I have felt let down or disappointed in AB and this last month has been the worst! We are married to AB because Miss Kat has bilateral 90K internal devices. While her outside processors have changed, her internals are here to stay! She has had each of them for more than 10 years (which means they are out of warranty but they are working beautifully) and we hope they will be with us for many, many more!
So, this brings us to the latest fiasco. Miss Kat's Q70s are obsolete. We had warning and knew this was going to happen, so we have been preparing for the purchase of the next generation. The new processors looked great and were to be released at the end of last year (right when we could no longer get service for her Q70s). Hubby and I prepared by maxing out of FSA to cover our portion and tried to talk with AB about what we could do. Well, due to forces beyond AB's control, the Marvel was delayed. It sucked but Miss Kat's current processors were working ok, so we dealt with it.
Just before Christmas AB called and asked if we wanted to get the process started so that Miss Kat's Marvel's could get ordered. We said absolutely and went over the insurance information and why she needed the upgrade. Fast forward a month...then two months...and we have heard nothing. Finally, I start calling at least once a week. They connect me to "our specialist" who continues to say we are waiting on insurance. Well, then I receive paperwork from our insurance saying we are approved! Miss Kat is (ok, I am!) so excited. I call back "our specialist" and leave a message- no one calls back. I call two days later and ask for "our specialist" again. They say she isn't in but will call us back in the morning. No call back. I call the next Monday and she isn't there AGAIN! I ask if I can just fax over our insurance approval so we can get started, they say fine and that "our specialist" will receive it and call us back in the morning.
NOPE
Several days pass and now I'm pretty mad. At this point, we are more than halfway through the insurance approval period and if we don't get these processors ordered, it can be canceled. Finally, I call AB and refuse to let them send me to "our specialists" voicemail. I say that I want to order today. They allow it. We order and they say that they need to check what our remaining out-of-pocket portion will be. They SWEAR they will call back the next day and have the bill.
NOPE AGAIN
Several more days pass and I call AB. We pay our $7500 portion and are told that "they aren't shipping out purple yet" but that Miss Kat is right at the top of the list. I ask how long until it ships...they have no idea. I ask for a receipt so we can be reimbursed through our FSA for the out-of-pocket. Yeah, they can't do that until it ships....
So, we are waiting with no clue how long until her processor ships out. We can't make an audiology appointment (even though it takes at least a month to get in) because we have no idea when we might get her processors. In the meantime, I have seen and talked with many recipients who have chosen purple Marvels and they are absolutely shipping.
Customer service is important. I don't like the way that AB changes its attitude towards recipients once they are locked in. Before Miss Kat was implanted they were amazing. They answered all our questions, spent so much time explaining. Heck, even when her internal device was recalled and we were facing reimplantation as a possibility, they were AWESOME (she never needed reimplanted despite being on the recall list). They wanted our business when it was a fight against the other two companies! Now that we are stuck, they don't seem to feel the need to support and treat their customers the same way. And I have read and talked to many recipients who are feeling the same way.
Shame on you Advanced Bionics!
Here we sit on a typical Saturday morning.
Miss Kat was up late last night finishing her homework for the week. She had an essay due and she had put it off until the last minute, but she finished and turned it in. She is in a college transition program this year and will be attending BYU-I online full-time starting next September. She intends to major in computer animation.
She is spending the evening tonight going out with a boy she is seeing. He is 19 (she is 17 1/2). This is their third official date (but they also hang-out at their bible study group).
Our lives dramatically changed 12 years ago. The world was turned upside down. We moved across the country. I began a new career. Miss Kat shifted communication modes and learned to listen, talk, read, and is now so very typical. Here are three very average examples: